We want you to feel confident ordering from iam8bit. This article explains what we can do in the most common scenarios: cancellations, returns, and digital items.
Cancellations (before shipping)
- Orders may be eligible for cancellation within 30 days of the order date, as long as the order has not shipped yet.
- If your order has already shipped, we can't cancel it—but you may be eligible for a return (see below).
Returns (after delivery)
- Once your order is delivered, return requests must be made within 30 days of delivery.
- Eligible returns are refunded to your original payment method. Original shipping charges are not refunded.
- Once we receive and inspect your return, refunds are typically processed within 5–7 business days. After that, it can take a few more days to appear on your statement, depending on your bank or card provider.
- Items must be returned in original condition.
- Return shipping costs are the customer's responsibility.
Received a damaged item? If your order arrived damaged, click here for information on how to file a damage claim.
Digital items
- If your order includes digital content, it must remain unredeemed to be eligible for cancellation/refund. Once redeemed or distributed, it may no longer be eligible.
How to request help
Contact us via the Support button at the bottom right of our website with:
- Your order number
- What you're requesting (cancel / return)
- The reason (helps us route correctly)