USPS Domestic Media Mail shipments are not eligible for replacement or replacement components. For all other inquiries, reports of damage must be made with in 14 days of the delivery date. Requests made beyond the 14 day window may not be eligible for processing. Contact iam8bit customer service with your order number and a brief description of the issue along with images of the damaged order. Please retain all outer packaging as well as the product itself until instructed by iam8bit customer service. The next steps will be determined by the severity of the damage and the availability of items.